FAQs

Each product, depending on number of heat zones, can have different ranges.

3 Zone Jackets: Low - up to 10 hours, Med - up to 7 hours, high - up to 5 hours.

5 Zone Jackets:Low - up to 9 hours, Med - up to 6 hours, high - up to 4 hours.

Gloves: Low - up to 6 hours, Med - up to 3 hours, High - up to 2 hours.

Socks: Low - up to 12 hours, Med - up to 6 hours, High - up to 4 hours.

Beanies:Low - up to 7.5 hours, Med - up to 5.5 hours, High - up to 3.5 hours.

Base Layer Pants:Low - up to 10 hours, Med - up to 7 hours, high - up to 5 hours.

Blankets:Low - up to 6 hours, Med - up to 4.5 hours, High - up to 3.5 hours

Disconnect your battery from the cable, place cable back into battery pocket, then wash and dry on gentle cycles. For more information please visit gobiheat.com/instructions

You can always download a pdf of your owner’s manual from gobiheat.com/instructions.

Grab yourself an additional battery or charger from our accessories collection. Please visit our accessories page. 

Each product comes with the product, a battery or batteries (for gloves and socks), and one charging cable.

Yes! We partner with over 20 retailers around the U.S. and in Canada. For more information, please visit our Locations page.

We want our customers to fully enjoy our products throughout their daily activities, and we believe that 30-days will help give you a true feeling of the sizing and quality of our products. View our full return policy here. We also offer a one year warranty against any poor performance or manufacturer defects as rare as they are. Please see our full warranty details here.

We ocassionally get in new shipments throughout the winter season. If we are getting more in stock, you will be able to backorder the product. If there is no option to backorder, you can expect it to be back in stock the following September.

Orders are typically shipped within 1 to 2 business days. Once an order has shipped an email with a tracking number will be emailed to the email on file. Be sure to check your junk folder as some automated messages may go there.

All international customs and duties charges, resulting from a purchase going to a non-US address, are the sole responsibility of the customer. Charges resulting from a refused shipments will be deducted from any eligible refund.