Exchanges

RETURNS AND EXCHANGES

Thank you for choosing Gobi Heat! We are committed to ensuring that our customers are fully satisfied with their purchases. We stand behind the quality, functionality, and fit of our products, and we’re here to make returns and exchanges as simple and straightforward as possible.

Warranty

All our products are backed by a full one-year warranty. For more information on defective products or warranty claims, please visit our Warranty Page.

Fit, Color, or Style Issues

We understand that finding the perfect fit or style is essential. If you need to return or exchange a product due to fit, color, or style, we’re happy to help!

Free 30-Day Exchange Policy

You can exchange your purchase within 30 days of receiving it. Exchanges within the U.S. qualify for free return shipping.

Return Window

Items must be postmarked or dropped off with the carrier within 30 days of receiving your product, or 30 days after Christmas, whichever is longer. (See our FAQs for more details.)

Conditions for Returns and Exchanges

Please ensure the following before returning/exchanging items:
  • Unused and Unwashed: Items must be in their original, unused, and unwashed condition.
  • Include Battery and Charger: Items must be returned with their batteries and chargers included.
  • Saleable Condition: Returned items should be in saleable condition. Items with pet hair, smoke, heavy perfumes/colognes, or any other signs of damage will not be refunded.
  • Original Condition: Items must be returned in the same condition you’d be happy to receive from us.
  • RMA Requirement: The Return Confirmation or RMA must be marked clearly on the outside of the package.
Refunds and Return Shipping
  • Refunds will be issued only to the original payment method.
  • Return Shipping: For non-defective returns, you are responsible for the cost of return shipping unless you opted into our “Free Returns and Exchanges” add-on at the time of purchase. However, you may purchase a discounted return label through our Returns Portal.
  • Unsellable Condition: Any items returned that are not in saleable condition will be returned to the customer and not refunded.
Free Gift with Purchase

If the original order included a free gift with purchase, the regular price of the free gift may be deducted from the refunded amount unless the free gift is also returned in its original condition.

How to Start Your Return or Exchange

To initiate a return or exchange, please visit our Gobi Heat Returns Portal and follow the step-by-step instructions for a smooth process.
If you need further assistance, feel free to contact our Colorado-based customer service team at (801) 228-1948 or email us at customerservice@gobiheat.com.